FAQ’S
Tickets
I can't find my email with my ticket, what do I do?
If you can’t find the email address where your ticket was attached or if you have any problem with your tickets, you can contact the ticket office where you bought them, so that they can resend them to you. See Tickets: ayuda@seetickets.com
Can I change my ticket?
You can only upgrade your Full Pass Ticket or Day Ticket to a VIP version. It is not possible to make any other changes. For more information please see our General Ticket Conditions.
Can I return my ticket?
You will find all the information in our General Ticket Conditions.
What happens if there is a problem with my ticket?
There will be an incident desk to deal with any problems with your tickets.
We recommend that you bring your printed ticket with you to ensure that there are no problems. If there is a fault on your printed ticket, please go to the incident desk.
What happens if I buy my ticket from a private individual or an unofficial or auction website and it is a fake?
The resale of any ticket is not allowed. The organisation does not guarantee the authenticity of the ticket if it has not been purchased through official channels, as it may have been damaged, forged or photocopied. Any amended, torn or suspected counterfeit ticket will entitle the organiser to deprive the bearer of access.
Do I have to print my ticket? Can I bring my ticket in digital format?
We will have readers for tickets in Passbook or pdf format from your mobile phone. However, we advise you to bring your printed ticket with you in case of any incident.
What happens if I lose my ticket?
The festival organisers cannot be held responsible in case of loss or theft of the ticket or wristband. If you lose your ticket, you should go to the incident desk, where they will try to help you, as long as you are the original purchaser of the ticket and you present your ID card.
Can someone else use my ticket even if I put my name on the ticket?
Each ticket has its own identification code and they will all be read electronically. Therefore, the important thing is the code and once it has been validated, the entry with the same code will not be allowed. The organisation does not guarantee in any case the authenticity of the ticket if it has not been purchased at the official points of sale. Resale is not permitted under any circumstances.
What do I need when I arrive at the venue?
It is best to bring your printed ticket with you. We will also have digital ticket readers but, as technology can fail, to make sure you don’t have any problems we advise you to bring your printed ticket with you. In addition, you will need your ID card. If you have any problems with your ticket, please take it to the incident desk.
Where can I validate my ticket and from when?
You can pick up your wristband at the WRISTBANDS booth in Camí Porrasa, in front of the Pirates Adventure.
Are the tickets nominative?
General admission tickets are bearer tickets. Only tickets with special prices are nominative and you will need to accredit the category of your special price ticket.
Can attendees under 18 enter the festival?
Yes, under 18 can enter the festival. Please read the access conditions carefully:
At Mallorca Live Festival, children under 11 years of age (included) will have free access to the festival and must purchase a ticket at a cost of €0. From 12 years old (this age inclusive) and up to 16 years old, they must purchase a ticket and be accompanied by their father, mother, legal guardian or a person responsible for them.
Those over 16 years of age, in addition to purchasing a ticket, will be free to enter the venue. The person responsible for the minor must sign and hand over a document of exoneration of responsibility on behalf of the Festival, which will be provided at the entrance of the venue or in the link below.
During their stay at the venue, parents or legal guardians will be responsible for any action carried out by the minor. In order for this to be possible, the following documentation must be presented at the entrance to the venue: ID card, family book, passport of both parents or legal document that proves the parent-child relationship or responsibility for the minor.
On the other hand, the parent or legal guardian must sign a document stating that he/she/they is responsible for the minor while he/she/they is inside the venue.
TICKETS FOR CHILDREN UNDER 11 YEARS OLD:
AUTHORISATION FORM
If you are the father / mother / legal guardian, download the authorisation form here.
If you are not the father / mother / legal guardian, download the authorisation form here.
Venue
When and where does it take place?
Mallorca Live Festival will be held on the 24th, 25th and 26th of June at the Recinto Antiguo Aquapark in Calvià.
How to get to the festival?
You can check it out on our How to get there page.
Is there parking to attend the festival by car?
You can check the recommended parking spaces on our How to get there page.
Is it possible to enter and leave the festival?
Yes, that’s why it’s very important that you keep your wristband and ticket with you at all times.
Is it possible to enter the festival with cameras?
Professional or semi-professional cameras and/or video cameras (any reflex camera or camera with interchangeable lenses) are not allowed on the festival site.
Can children enter the festival?
Yes, under 18 can enter the festival. Please read the access conditions carefully:
At Mallorca Live Festival, children under 11 years of age (included) will have free access to the festival and must purchase a ticket at a cost of €0. From 12 years old (this age inclusive) and up to 16 years old, they must purchase a ticket and be accompanied by their father, mother, legal guardian or a person responsible for them.
Those over 16 years of age, in addition to purchasing a ticket, will be free to enter the venue. The person responsible for the minor must sign and hand over a document of exoneration of responsibility on behalf of the Festival, which will be provided at the entrance of the venue or in the link below.
During their stay at the venue, parents or legal guardians will be responsible for any action carried out by the minor. In order for this to be possible, the following documentation must be presented at the entrance to the venue: ID card, family book, passport of both parents or legal document that proves the parent-child relationship or responsibility for the minor.
On the other hand, the parent or legal guardian must sign a document stating that he/she/they is responsible for the minor while he/she/they is inside the venue.
TICKETS FOR CHILDREN UNDER 11 YEARS OLD:
AUTHORISATION FORM
If you are the father / mother / legal guardian, download the authorisation form here.
If you are not the father / mother / legal guardian, download the authorisation form here.
Can I access with animals?
Access is only allowed to those animals that fulfil an assistance function (An assistance animal is defined as a dog that has been individually trained to perform tasks for the benefit of a person with a physical, sensory, mental or intellectual disability).
Services
Is there a lost property point?
If you have lost something, please go to the security point.
Is the festival accessible for people with reduced mobility?
Of course, the site will be adapted for people with reduced mobility. To enjoy the concerts, we will have an elevated platform available for PRM to access with an accompanying person. You should discuss the situation with our Production staff on your arrival at the venue on the day of the festival and they will tell you how to proceed.
Will there be WIFI?
We are sorry to say no.
Is there locker service available?
We are sorry, no. If you have lost something, please go to the security point.
Is there a mobile phone charging service?
We’re sorry, no.
Will there be more than just music?
In addition to live music, the Mallorca Live festival will have an Art Zone, World Food Market (a wide selection of food trucks with a varied menu of international dishes, local products, vegetarian food and food for all tastes!), Chill Out Zone and Visual Arts.
Food & Drinks
Are drinks and food allowed on the site?
Only uncapped water bottles up to 50cl and food for food intolerances.
Is there food and drink for coeliacs?
Yes, you can check the information about the food stalls on our App.
Is there food for vegetarians and vegans?
Yes, you can check the information about the catering stalls in our App.
How will I pay for my food and drink?
With your own Cashless wristband, which you can recharge via our App, website and at the recharge points in the venue.
Payments
How do I recharge my wristband?
You can top up your wristband by activating it on our App and website, and also at the recharge points at the venue.
What happens if I have money left over on my wristband?
At the end of the festival you can recover all the money you haven’t spent. You can check the steps to follow on our Cashless page.
Can I pay by credit card?
Yes, you can use your credit card to charge your cashless wristband at the venue’s ticket office.
Where can I buy my tickets?
Through our official sales channels. You can find them here.
Will I be able to buy single day tickets?
Yes, through our official sales channels. Later you can buy them here
The festival
Which artists will be playing at Mallorca Live 2022?
You can check the festival line-up here
How can I submit an Artist, Food Truck or Design Market proposal?
Send us an email to info@mallorcalivemusic.com and submit your application.
How and until when can I apply for press accreditations?
The deadline is currently closed.
Do you want to work with Mallorca Live?
You can apply here.